Merchant help
Support
Tell us what is happening and we'll help you get the campaign or storefront display working.
Product support
Bugs, setup questions, billing questions, and urgent campaign recovery:
Normal response time: 24 to 48 hours on business days.
Feature requests
Share a workflow you want to improve, including an example of the merchant problem it would solve:
How do I add the sale badge or countdown timer?
Open Online Store → Themes → Customize and add the ZG Sale Scheduler Sale badge or Countdown timer app block where it should appear. Their visual settings live in Shopify's theme editor.
Does the app need to stay open for a scheduled sale?
No. Production scheduling is handled by a background scheduler. The app also performs a lightweight fallback check while Shopify Admin is open, but that is not the primary scheduler.
What should I include in a support request?
Include your myshopify.com store domain, the campaign name, what you expected, what happened, and a screenshot when possible. Do not send passwords, API secrets, or customer payment information.
How quickly will you reply?
We normally respond within 24 to 48 hours on business days. Put “urgent” in the subject if campaign prices are stuck or a live sale cannot be ended.
Privacy and data requests
Read the privacy policy or email support@zerogravity.agency.